Refund Policy

1. Standard 7-Day Refund

You are eligible for a full 100% refund if both of the following conditions are met:

• Your refund request is submitted within 7 days of your initial purchase date.
• You have answered 25 or fewer questions in total across all study sessions and practice exams.

If either condition is not met, the standard refund does not apply. We track question activity automatically — no screenshots or documentation are required for this refund type.

To request a standard refund, email us at support@npboardslay.com with the subject line "Refund Request" and include the email address associated with your account.

2. Exam Failure Refund

We believe in this platform so much that if you use it to prepare and still fail your AANP NP certification exam, we will refund your most recent plan purchase in full.

To qualify for an exam failure refund:

• You must have held an active paid plan at the time you took the exam.
• You must submit proof of exam failure — an official score report or notification from AANP showing an unsuccessful result. We do not accept screenshots of unofficial results.
• The refund request must be submitted within 30 days of the exam date.

To submit an exam failure refund request, email support@npboardslay.com with the subject line "Exam Failure Refund" and attach your official score report. We will process your refund within 5 business days of verification.

3. Non-Refundable Situations

Refunds will not be issued in the following circumstances:

• More than 25 questions have been answered and the request falls outside the exam failure policy.
• The 7-day window has passed and no exam failure proof is provided.
• The account was suspended or terminated for violating our Terms of Service.
• Dissatisfaction with exam results that are not attributed to use of the platform.

4. Expiration vs. Refund

Your plan automatically expires at the end of its purchased duration — there is nothing to cancel and no further charges. Expiration itself does not trigger a refund. If you believe you qualify for a refund under one of the policies above, you must submit a refund request separately.

5. Processing Time

Approved refunds are processed within 5–10 business days and returned to the original payment method. Depending on your bank or card issuer, it may take an additional 3–5 business days to appear on your statement.

6. Contact Us

Questions about this policy? We're happy to help.